Find out where your evaluators disagree — before an agent does.
Choose a set of conversations, assign your evaluators, and have them score blind: nobody sees anyone else's answers until everyone has finished. The session then opens and shows the spread on every question — not simply that the group disagreed, but which question, which evaluator, and by how much.
What you get
Blind until everyone is done
No auditor can see another's answers while scoring. Calibration where the first score is visible measures agreeableness, not agreement.
Disagreement per question
The gap is shown question by question, so the outcome is a specific fix to a specific line of guidance rather than a general plea to be more consistent.
A session you can revisit
Every calibration is kept with its calls, its scores and its conclusions, so you can show a client how the standard was set and check the drift again later in the year.
The AI as a participant
On the AI plans the model scores the same calls alongside your auditors, which tells you where the model sits relative to your team — and often which of your auditors is the outlier.
How it works
Pick the calls and the people
A few conversations is usually enough. Assign the evaluators whose consistency you want to measure.
Everyone scores blind
Each auditor works alone against the same scorecard, with no visibility of the others.
Open it and compare
The spread per question, the outliers, and the conversation that follows. Then fix the guidance.
Questions people ask about this
Monthly is the common rhythm, plus a session whenever a scorecard changes materially or a new evaluator joins. A form that has never been calibrated is a form whose numbers you cannot defend.
Everyone who scores, including team leads who evaluate occasionally. The occasional evaluators are usually the widest outliers, which is exactly the thing worth finding.
Related capabilities
See it on your own calls
Book a walkthrough of the software. Send us a few recordings and your current evaluation form; we load them into Mira scores so you can watch the platform score your own calls, side by side with the scores your team assigned.
A live walkthrough of the platform with a person, usually within one business day.