Your quality standard, written down properly.
Build the form your program actually uses: weighted sections, yes/no or scaled answers, half points, N/A that removes a question from the math instead of failing it, and critical questions that zero their whole section when missed. Version it, and every evaluation stays attached to the version it was scored under.
What you get
Weighted sections that add up
Weight sections against each other and questions inside them. The total is computed, not typed, so a form can never quietly stop summing to a hundred.
Critical questions that mean it
Miss a mandatory disclosure and the section is zero, however well the rest of the call went. That is what 'critical' means in an audit, and the form enforces it.
N/A that does the right thing
A question that did not apply is removed from the denominator instead of counted as a failure — the difference between a fair score and an argument.
AI guidance per question
Write what a good answer looks like in your words, once, and the model applies it to every conversation it scores against that question.
How it works
Draft it
Sections, questions, answer types and weights. Duplicate an existing scorecard when a new client or queue differs only in a few questions.
Calibrate it
Run a calibration session on the new form before it goes live and find the questions your own auditors read differently.
Publish and version it
Evaluations stay bound to the version they were scored under, so last quarter's numbers do not change when this quarter's form does.
Questions people ask about this
Yes — as many as you need, and different ones per team, queue or client. An outsourcer typically runs one scorecard per client and reports on each separately.
Nothing. An evaluation is tied to the version of the scorecard it was scored under, so historical averages stay comparable and an auditor can always see the exact form a score came from.
Send us the spreadsheet you use today. Rebuilding it in the builder is usually an afternoon, and we do it with you as part of onboarding.
See it on your own calls
Book a walkthrough of the software. Send us a few recordings and your current evaluation form; we load them into Mira scores so you can watch the platform score your own calls, side by side with the scores your team assigned.
A live walkthrough of the platform with a person, usually within one business day.