However your conversations reach you, they land in the same scorecard.
We would rather be candid than list a wall of logos. Here is exactly how conversations reach Mira today, and what each route requires.
Audio
Upload recordings one at a time or in batches, in the formats your recorder already produces. Stereo recordings that keep the agent and the customer on separate channels are used as-is, which gives the most reliable speaker separation there is. The acoustic measurement runs on our own infrastructure from the file you uploaded.
Chats, email and tickets
Paste a transcript, or push it in through the API, and it is scored like any other conversation. Text conversations skip transcription entirely and go straight to scoring, against the same scorecards as your calls.
API
A key-authenticated REST API for filing conversations and reading submitted evaluations back, so your dialer, CRM or data warehouse can push and pull without anyone opening a browser. Part of the Elite AI plan, switched on per company and off by default.
Passkeys, Google sign-in and 2FA
Sign in with a passkey — fingerprint, face or device PIN — with Google, or with email and password protected by two-factor authentication. Invitations are sent and accepted in the invitee's own language.
Getting data back out
CSV for the detail behind any dashboard view, PDF for summaries and coaching plans. Your evaluations are yours, and they leave in a format a spreadsheet can open.
Not seeing yours?
Tell us what system your recordings live in. Most of the time the answer is a scheduled export and a handful of calls to our API — and if it is genuinely harder than that, we will say so.
See it on your own calls
Book a walkthrough of the software. Send us a few recordings and your current evaluation form; we load them into Mira scores so you can watch the platform score your own calls, side by side with the scores your team assigned.
A live walkthrough of the platform with a person, usually within one business day.