However your conversations reach you, they land in the same scorecard.
We would rather be honest than list forty logos. Here is exactly how conversations get into Mira today, and what it takes.
Audio
Upload recordings one at a time or in batches, in the formats your recorder already produces. Stereo recordings that keep the agent and the customer on separate channels are used as-is, which gives the most reliable speaker separation there is. The acoustic measurement runs on our own infrastructure from the file you uploaded.
Chats, email and tickets
Paste a transcript, or push it in through the API, and it is scored like any other conversation. Text conversations skip transcription entirely and go straight to scoring, against the same scorecards as your calls.
API
A key-authenticated REST API for filing conversations and reading submitted evaluations back, so your dialer, CRM or data warehouse can push and pull without anyone opening a browser. Part of the Elite AI plan, switched on per company and off by default.
Google sign-in and 2FA
Sign in with Google, or with email and password protected by two-factor authentication. Invitations are sent and accepted in the invitee's own language.
Getting data back out
CSV for the detail behind any dashboard view, PDF for summaries and coaching plans. Your evaluations are yours, and they leave in a format a spreadsheet can open.
Not seeing yours?
Tell us what system your recordings live in. Most of the time the answer is a scheduled export and a handful of calls to our API — and if it is genuinely harder than that, we will say so.
See it on your own calls
Send us a handful of recordings and your current scorecard. We will score them, show you the result next to what your team scored, and tell you honestly what you would and would not gain.
No automated demo. A real conversation, usually within one business day.