Mandatory language, checked on every call instead of a sample.
When a missed disclosure is a regulatory finding rather than a coaching point, a small sample is not a quality program — it is a hope. Critical questions and broad coverage turn 'we believe we say it' into a number.
Why quality programs came to rely on sampling
One missed disclosure is a finding
And you find out about it in an audit rather than on the call it happened.
A sample cannot prove compliance
Reviewing a handful of calls per agent each month tells a regulator very little about the rest.
Evidence, not recollection
Being asked to show what was said, months later, without a transcript to point at.
What you get
Critical questions that zero
Miss the mandatory language and the section is zero, whatever else went well. The form enforces the rule rather than describing it.
Every conversation, not a sample
AI scoring makes full coverage affordable, which is what turns a compliance claim into a measurement.
Every score cites the transcript
The passage that justified an answer is attached to it — the evidence an audit asks for, in the words that were actually spoken.
Masking that is checked, not guessed
Card numbers validated with Luhn and IBANs with the mod-97 check, removed irreversibly before the transcript is stored — nothing kept, nothing to reveal.
Questions people ask about this
No, and we will not pretend otherwise. It is a quality platform that makes compliance-relevant behavior measurable across all of your conversations instead of a sample. What it gives your compliance team is coverage and evidence; the judgments remain theirs.
Yes — talk to us about your retention requirement and we will tell you exactly what we can commit to, in writing, before you sign.
See it on your own calls
Book a walkthrough of the software. Send us a few recordings and your current evaluation form; we load them into Mira scores so you can watch the platform score your own calls, side by side with the scores your team assigned.
A live walkthrough of the platform with a person, usually within one business day.