Peak season without hiring a single extra auditor.
Volume triples in November and your QA capacity does not. Score everything anyway — across calls, chats and email — and find out what customers are actually contacting you about while it is still November.
Why quality programs came to rely on sampling
Volume triples, QA does not
The months where quality matters most are the months you review least.
Several channels, several tools
Calls scored in one place, chats in a spreadsheet, email nowhere.
You know the score, not the reason
Contacts spike and nobody can say which product, which promise or which page caused it.
What you get
Coverage that scales with volume
Scoring capacity is not headcount, so December looks like every other month on the dashboard.
One scorecard, every channel
Calls, chats and email evaluated against the same standard, so 'quality' means one thing across your operation.
Reasons, from the conversations
What customers actually raised, clustered — which is the input your operations and product teams have never had.
Same-day feedback for seasonal staff
A seasonal hire who hears about a conversation in their first week is a better agent for the rest of the season.
Questions people ask about this
Yes, and it is worth thinking about which questions should apply to which channel — 'was the greeting warm' means something different in a chat. N/A per question handles the ones that genuinely do not apply.
Talk to us about the shape of your year before you sign. Pricing follows conversation volume, which already tracks your seasonality.
See it on your own calls
Book a walkthrough of the software. Send us a few recordings and your current evaluation form; we load them into Mira scores so you can watch the platform score your own calls, side by side with the scores your team assigned.
A live walkthrough of the platform with a person, usually within one business day.