From a recording to a coaching conversation.
Five steps. The two that used to eat your week — listening, and writing the first pass — are the two the model does.
The conversation arrives
Upload a recording, paste a chat, or have your dialer push them in through the API. Calls, chats and email all become the same kind of record.
It becomes text
Speaker-labelled, in the language it was spoken, with card numbers and identifiers masked before the text is stored. Chats and emails skip this step — they are already text.
The model answers your scorecard
Question by question, quoting the passage behind each answer, and flagging anything the conversation did not actually settle.
An evaluator signs it
They read the draft, change what they disagree with, and submit. The evaluation is theirs, and the changes are recorded.
It turns into something
A number on the dashboard, a dispute if the agent objects, a data point in the next calibration, and a line in that agent's coaching plan.
What onboarding looks like
Before you commit
Send us real calls and your current scorecard. We run them through Mira scores and show you the platform's result against your own auditors', question by question.
Week one
Your scorecard is built, your teams and users are loaded, and your first conversations are flowing in.
Week two
A calibration session on the new form, guidance tightened on the questions that disagreed, and evaluators working in the product.
Month one
Coverage is no longer a sample, the dashboard means something, and the first coaching plans have been used in real one-to-ones.
See it on your own calls
Book a walkthrough of the software. Send us a few recordings and your current evaluation form; we load them into Mira scores so you can watch the platform score your own calls, side by side with the scores your team assigned.
A live walkthrough of the platform with a person, usually within one business day.