Prove quality to every client, on every client's own standard.
You are not running one quality program. You are running one per client, each with its own scorecard, its own definition of a critical error, and its own monthly report — and the client's auditor is checking your work.
Why quality programs came to rely on sampling
Several clients, several standards
Each contract defines good differently, and a shared scorecard satisfies none of them.
Coverage written into the SLA
The contract says a percentage. Hitting it by hand means hiring auditors your margin does not have.
The client audits your audit
When they challenge a score, 'our evaluator felt' is not an answer that survives a QBR.
What you get
A scorecard per client
Separate forms, separate teams, separate reporting — in one platform, with one login for your QA team.
Coverage you can commit to
AI scoring makes a contractual coverage number a configuration decision rather than a hiring decision.
A report the client can audit
PDF summaries and CSV detail, with every score traceable to the sentence in the transcript that produced it.
Clients see only themselves
Company, team and department scoping means a client login shows their program and nothing about anyone else's.
Questions people ask about this
Yes, with an account scoped to their own company data and a role that reads rather than writes. What they see is their program, their agents and their numbers.
Pricing is per agent seat, so it follows the size of the team you actually run rather than the number of client contracts you hold. Talk to us with your volumes and we will size it.
See it on your own calls
Book a walkthrough of the software. Send us a few recordings and your current evaluation form; we load them into Mira scores so you can watch the platform score your own calls, side by side with the scores your team assigned.
A live walkthrough of the platform with a person, usually within one business day.