Everything a quality programme needs, in one place.
Not a scoring tool with reporting bolted on. The whole loop — bring the conversation in, transcribe it, score it, defend the score, agree on the standard, and coach from what you find — with one audit trail running through all of it.
Grouped by what you are trying to do
Get the conversation in
Calls, chats and email, however they reach you.
Score it
Your form, answered by the model, signed by a person.
Understand it
The numbers, and what is underneath them.
Act on it
Agreement, fairness, and the coaching conversation.
The parts nobody demos, and everybody needs
Roles that hold
Agent, evaluator, manager, admin. Every screen and every API route enforces the same permission, so a pasted URL does not become a data leak.
A full audit trail
Who changed which score, when, and what it was before. Available to management, and the reason a dispute can be settled.
Data masking
Card numbers, IBANs and other identifiers removed from transcripts before they are stored, irreversibly — there is no stored original and no reveal permission, because there is nothing left to reveal.
Bulk user import
Bring your whole floor in from a CSV — names, roles, teams and languages — with a preview of exactly what will be created before anything is.
English and Spanish
The interface, the emails, the coaching PDFs and the automated notifications, each in the recipient's own language.
It runs itself
Invitations, renewal charges, expiry warnings and scheduled coaching reports go out on their own.
Metrics measured from the audio
Talk ratio, speaking pace, filler words, dead air and time on hold — measured from the waveform by our own service, not estimated by a model.
People are told
A new evaluation, a dispute, an answer, an invitation — in the app and by email, in their language.
Built for the way your floor actually runs
Same platform, different definition of a good conversation. Pick the one that sounds like your operation.
See it on your own calls
Send us a handful of recordings and your current scorecard. We will score them, show you the result next to what your team scored, and tell you honestly what you would and would not gain.
No automated demo. A real conversation, usually within one business day.